Frequently Asked Questions
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- Where do I park?
- How do I contact Elliot Hospital?
- How do I find the correct entrance?
- What are the visiting hours?
- Is Elliot's Medical Library open to the public?
- Where can I get a wheelchair when I arrive at the hospital?
- What do I do if I have a concern regarding the safety or quality of care?
- How do I make a donation to Elliot?
- How can I volunteer at Elliot Health System?
- Who do I contact with billing questions?
- Does Elliot offer health services to local businesses?
- How do I find a doctor?
- Does the Elliot have a Trauma Center?
- How many beds does the Elliot have?
- Is the Elliot an accredited hospital?
- What is the NICU?
- Does the Elliot have a Pediatric Unit?
- What does "community-based or owned hospital" mean?
- Does Elliot have interpreter/translation services?
- I don't have insurance; can I still get medical care?
Where do I park?
The hospital has an adjacent parking garage, also free of charge.
How do I contact Elliot Hospital?Mailing Address:
One Elliot Way
Manchester, NH 03103
- Main Hospital Phone:
- (603) 669-5300
How do I find the correct entrance?
Elliot Hospital uses three well-marked main entrances:
For in-patients being admitted, patients using the laboratory, diagnostic imaging, hyperbaric medicine, respiratory therapy, pain management and sleep center services and visitors. (Off Elliot Way)
Elliot Cardiology Services and Elliot Cardiovascular Consultants, PC. (Inside main entrance)
Elliot Trauma Center
Entrance-For those with trauma related conditions. (Off Auburn St., back of hospital)
What are the visiting hours?
Is Elliot's Medical Library open to the public?
Elliot's Medical Library is used solely by Elliot Medical Staff and employees. However, many medical resources and information can be found at any public library.
Where can I get a wheelchair when I arrive at the hospital?
Wheelchairs are provided at each entrance of the hospital. If for some reason one is not available, simply ask at the information desk. If using the Elliot Hospital Pavilion entrance, you'll need to go to the Elliot 1-Day Surgery Center, Elliot Cardiology Services or Elliot Cardiovascular Consultants, PC office and ask a staff member for a wheelchair.
What do I do if I have a concern regarding the safety or quality of care?
If you have a concern regarding the safety or quality of care given to our patients, we want to hear from you! We encourage you to contact the Patient Relations/Safety Line at 603-663-2666 or toll free at (800)-922-4999, or contact the The Joint Commission (TJC) at 1-800-994-6610 or the State of NH DHHS at 1-800-852-3345.
How do I make a donation to Elliot?
To make a donation to the Elliot, please click here to go to the Mary & John Elliot Charitable Foundation page.
How can I volunteer at Elliot Health System?We appreciate our volunteers! To learn more about volunteering at the Elliot, please click here to go to the Volunteer Center page.
Who do I contact with billing questions?
Please call the main number at (603) 669-5300 and ask to be directed to a billing representative.
Does Elliot offer health services to local businesses?
Elliot Health System offers health services to local industry through Elliot Occupational Health Services and Working Well. Please click on each department for more information.
How do I find a doctor?
The Elliot Physician Network offers PCPs in nine towns in Southern NH. To obtain an Elliot Health System providers guide that lists specialists on staff at the hospital, please call Elliot Direct at (603) 663-1111, or the following link will help you request an Elliot Health System Provider Guide, which lists the numerous healthcare providers, by specialty, that have admitting privileges at Elliot Hospital. The guide lists credentials, location of Fellowships, Residencies, Internships, and what Medical School they attended. In addition, a glossary is provided, which describes the terms associated with credentialing and education.
Does the Elliot have a Trauma Center?
Yes, Elliot Hospital is home to Manchester's designated Level 2 Trauma Center. Trauma is a surgical specialty that is vastly different from routine emergency care. Hospital emergency rooms are equipped to treat everything from a headache to a heart attack. A trauma center, such as Elliot's, treats everything that an emergency room would treat, plus it can handle life or limb threatening injuries that other hospitals' emergency rooms are not equipped to manage. Elliot's Trauma Center is open 24 hours a day, 7 days a week, 365 days a year. To receive the status of "Trauma Center," a hospital must meet strict standards established by the State of New Hampshire Department of Health, based on the guidelines of the American College of Surgeons.
How many beds does the Elliot have?
Elliot is a 296-bed facility.
Is the Elliot an accredited hospital?
Yes. The Joint Commission accredits Elliot Hospital. The Joint Commission (TJC) is an independent, not-for-profit organization, established over 50 years ago. A board that includes physicians, nurses, and consumers governs TJC. TJC sets the standards by which health care quality is measured in America and around the world by evaluating the quality and safety of care for more than 16,000 health care organizations. To maintain and earn accreditation, organizations must have an extensive on-site review by a team of TJC health care professionals, at least once every three years. The purpose of the review is to evaluate the organization's performance in areas that affect your care. Accreditation may then be awarded based on how well the organizations met TJC standards.
What is the NICU?
At Elliot, N-I-C-U or "NICU" stands for Newborn Intensive Care Unit. At other facilities, NICU stands for Neonatal Intensive Care Unit. Which means the same thing. Elliot's NICU is Southern New Hampshire's only Level III Newborn Intensive Care Unit, is only one of three in New Hampshire, and a participant in the Vermont Oxford Network. At Elliot’s NICU, we care for the most critically ill infants, including those on ventilators, ranging from 23 weeks gestational age (or week of pregnancy) and up, and as small as 15 ounces.
Does the Elliot have a Pediatric Unit?
Yes. Elliot is home to Manchester's only Pediatric/Adolescent unit, which cares for babies, children, and young adults up to age 18.
What does "community-based or owned hospital" mean?
As a community-based hospital, long-term community service is at the heart of our healthcare mission - it influences our business decisions, relationships and vision for the future. This broader mission, which places accountability to the community over individual profit, is the chief difference between investor-owned health businesses and not-for-profit health care organizations such as Elliot. As a not-for-profit healthcare institution generating positive financial returns, the dollars generated are reinvested in the community's healthcare instead of benefiting any individual. Elliot Hospital reinvests by purchasing innovative capital equipment, upgrading facilities, providing charity care, and underwriting losses sustained by providing certain specialty services, which qualify for little or no reimbursement. (Click here for our history)
Does Elliot have interpreter/translation services?
Yes. Elliot Hospital provides interpreter services through the AT&T Language Line.
I don't have insurance; can I still get medical care?
It is the policy of Elliot Health System to provide healthcare to everyone, regardless of ability to pay for services. If you do not have insurance or are concerned about paying a medical bill, we may be able to help. Please call our Charitable Care Coordinator at (603) 663-2571 prior to receiving care. All services are confidential.