The Performance Improvement Department is dedicated to improving quality throughout the Elliot Health System. We believe that quality is a continuous endeavor, requiring the evaluation of community needs and optimization of resources to deliver the best and safest care possible. Our patients expect and deserve the best medical knowledge and experience available. As an organization, we have committed to implementing innovative technologies, recruiting and retaining highly skilled and compassionate staff, developing programs to promote wellness in the community and improving the processes for delivering care. We monitor compliance with evidence-based processes known to enhance positive outcomes, evaluate our performance, and identify opportunities to improve reliability and excellence.
Examples of Improvement Projects and Indictors that we focus on at the Elliot are (click on the links below to see further detail and information regarding them):
- Critical Assessment Team (CAT)
- IHI Save 5 Million Lives
- Centers for Medicaid and Medicare Core Measures:
- Acute Myocardial Infarction (AMI)
- Surgical Care Improvement Project (SCIP)
- Pneumonia (CAP)
- Heart Failure (HF) Anthem Q-Hip Program
- National Patient Safety Goals
- Joint Commission Accreditation
- Commission on Accreditation of Rehab Facilities (CARF)
- College of American Pathologists (CAP)
- American College of Surgeons/ Commission on Cancer
- IHI Innovative Community – Improving Perinatal Care
- Information Technology
The Performance Improvement Department is dedicated to drive continuous improvement within the Elliot Health Care System by adhering to and achieving nationally recommended standards and by fostering an environment of trust, respect, excellence, commitment, credibility, openness and integrity.
The Performance Improvement Department provides accurate, relevant and timely information used in conjunction with evidence-based guidelines. Our state of the art initiatives support our mission.
Our current quality initiatives include:
- Participation in CMS Hospital Quality Initiative and National Patient Safety Goals
- Involvement in IHI Save 100K Lives Campaign
- Accreditation by the The Joint Commission (TJC)
- Hospital-wide implementation of an electronic patient record to enhance continuity of care and communication of healthcare information.
We want to hear from you!
The Performance Improvement Department also works with the Patient Relations Program to manage concerns and grievances from patients, their families, and other healthcare consumers. Once concerns are shared, they are thoroughly reviewed.
The goal of the Patient Relations Program is to ensure that the Elliot Health System is responsive to the needs and concerns of our patients and community. All feedback is used for continuous evaluation to enhance safety and quality of care.
If you have a concern regarding the safety or quality of care given to our patients, we want to hear from you!
Patient Relations/Safety line: 603-663-2666
We encourage you to report your concerns to our Patient Relations Safety line 603-663-2666 or contact The Joint Commission (TJC) at 1-800-994-6610 or the New Hampshire Department of Health and Human Services at 1-800-852-3345.