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Patient Stories

Patient Stories

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What our patients and families are saying…

Click below to read patient stories from throughout the Elliot Health System.

Ambulatory Surgery:

"Elliot Surgical Day care is hands down the BEST experience I've had. I wouldn't consider any other hospital. All of the nurses & staff I encountered were so kind, so professional. Simply amazing!"

Elliot 1-Day Surgery:

"Everything was explained in a manner that was easy to understand. Everyone I came in contact with was positive and knowledgeable. They made me feel a part of the procedure. I had no stress going in."

"Those nurses are the best. They have a way to relax you and your family member. They even brought a blanket and coffee for my husband as he was cold."

"I would never be hesitant to return to River's Edge 1-Day surgery should the need arise. I am impressed by the professional, skilled and sensitive attention of the Dr. Syiek and of the entire team as well as by the "comfort", privacy, and cleanliness of the facility. Thanks to all who attended to me."

"The TEAM of medical people I dealt with from the efficient young lady at registration in one day surgery to each and every one of the Nurses and Doctors was incredible!! Never ever have I ever been treated that well and with that much care in any doctor’s office or hospital!!! Each and every one of their bed side manners were very positive and they listened!!!! I will highly recommend Elliot Rivers Edge one day ENT surgery to anyone!!! The team working with Dr. Spector yesterday morning was fantastic!!"

"Karen, Nicole, and Kate were all fantastic. Very thorough and skillful. They were all so very empathetic and professional, for me as well as my wife. Gary the nurse anesthetist was excellent at putting me at ease and answered all my questions....the Elliot should be very proud of the entire staff!"

Surgical Day Care:

"They made me very comfortable and were very concerned and cared for my anxiety. Thank you."

"I can't possibly say enough good things about the nursing staff! They were friendly, kind, considerate, compassionate, not to mention knowledgeable and experienced."

"I believe I received the absolute best care possible by the best hospital and staff! While I had complete confidence in my physician, the nursing staff took excellent care of me before & after."

"The attention to detail in every area of my care did not go unnoticed. Keep doing exactly what you are doing - you certainly understand patient's needs!"

Emergency Department:

"Excellent services provided by the members of the Emergency team.

"The administration staff, nurses and doctors were very alert during my stay in the Emergency room.

"When I rang for help someone was there very quickly."

"Your ER team worked very well together. I liked the amount of communication that I received from everyone."


"Dear radiology Staff – Thank you to all who have taken part in my care. You have all been so kind and compassionate in addition to being so good at what you do. Thank you for making a scary and stressful time a little easier to bear."

"I am claustrophobic and have an extreme fear of MRI’s, so when my Neurosurgeon told me he needed a more recent one my anxiety began at that moment.

I have had MRI’s done at three other open MRI locations in NH and MA and decided to explore other options. I have my mammograms done at your facility in Londonderry so I called there to inquire. I spoke to Rhonda first, who immediately put me at ease when I explained my plight. She then transferred me to Ann who offered to have me come in for a visit to see the open MRI. I was so impressed by Ann’s kindness and understanding during that visit that when I left I called my Dr.’s office and had them schedule the MRI for me.

The following day I was contacted by Michelle Rivard in your Manchester location to go over my medical information. I had had open heart surgery since my last MRI and Michelle went above and beyond in helping to determine whether or not I could have the MRI after a heart value replacement in 2016. I was very impressed by how thorough and professional she was. She even forwarded the information to the Londonderry office so I could have a copy for my records for future MRI’s.

When I arrived the following day I found was not a nervous as I had been for previous MRI’s. I was greeted by Val at the front desk, who assured me everything would fine.. She and Ann then proceeded to get me through the familiar and dreaded lumbar spine MRI with minimal discomfort and fear.

These four women all helped me to overcome a severe phobia by treating me so kindly and professionally. It made such a difference not to be treated like an anonymous number. Please thank them all again for me.

I have had my yearly mammograms at your Londonderry location for about 10 years now and have always been happy with all your technicians. After this experience I will never even contemplate going anywhere else for any imaging!"


"To all of the nurses and LNAs on the Fitch unit: They are amazing on this floor! They all work so hard, and are so friendly. They do their best to make you as comfortable as possible while you are here. I witnessed their interactions with other patients and they are SO compassionate and caring. It honestly makes me feel so lucky to have received care here. I want to recognize Yolande, Kirsten, Joanne F, Emilys, and Yolande specifically. They are all assets to the Elliot Hospital." Read More.

"My visitors were always treated with respect and shown to my room if they had troubles finding it."

"I had such great care that I didn't want to leave. The support I had from the nurses in caring for me & my baby was top notch. However, the nurse was confident in the discharge process & helped me understand I would be okay at home."

"the nurses and staff went above and beyond to meet my individual needs. They were all very pleasant even when they were super busy. I was impressed by how organized, calm and upbeat everyone was. Very pleasant environment for a hospital. I am thankful for the great personalized care I was given. I was treated with a great deal of respect and consideration."

"The night shift nurse was awesome on the 8th floor in recovery but I don't remember her name. Each staff member introduced themselves and told me how long I could expect them there for."

"I'm 100% satisfied with everything at Elliot Hospital. Drs. & nurses were wonderful to myself & my daughter. Thank you all so much."

"This was my first time in 37 years being in Elliot Hospital. It still is an excellent hospital with many improvements since my stay in 1980. I just relocated back to Manchester and with this experience, validating what I had hoped, this will now be my go to place for my healthcare. I particularly was impressed with the nursing staff - professional, courteous, friendly kind and compassionate."

"My L&D nurses, Susan & Katelyn, were phenomenal. I am a nurse and probably not an easy patient Susan's expertise was phenomenal and exactly the care I would want for myself & my family members. She kept me informed and reassured throughout my entire labor. I can't say enough about the care I received in L&D. Even when the NICU team had to come down because the baby was having some small complications, I was extremely calm because of the confidence I had in my care team."

"I would like to thank all staff for my great care, I would like to give a special thanks to Ethan for his excellent care of any issues I might have in a timely manner & always going out of his way to help & CNA Ashley for her bubbly personality, always willing to give a helping hand, & for putting a smile on my face when I'm having a bad day. Also, RN Caroline, who calmed me down in some stressful times. Thank you."

"Celeste and Ashley were the most wonderful nurses as they were the most consistent nurses for our daughter. They both made us feel at ease that our daughter was being very well cared for and would be ok while she was there."

Inpatient Behavioral Health:

"Melinda was very thorough about explaining my meds and a plan to continue on the path of wellness. Andy was especially helpful in listening to my history & offering sound advice on how to cope."

"5 star, outstanding care!  From RNs to LPNs.  I cannot say enough about this TEAM of professional, caring, and giving gracious hearts who have helped me through my particular crisis.  This hospital and future patients are quite fortunate they are here!!!"

"Each nurse, doctor and social worker that worked with me was exceptional."

"All of the nurses were very caring!!!"

"All of my nurses went above and beyond to make my stay comfortable."

"Thank you so much for the wonderful help. I feel so much better because of the special care given to me. I feel that they were so supportive and calming."

Primary and Specialty Care:

"Everyone we deal with at the Wound Center is friendly, professional & courteous. *Michelle and her team are the best."

"Excellent staff and provider support during a very stressful time for me. The on-call nurse support was wonderful and the provider went out of her way to see me. I can't say how thankful I am to all of them."

"Dr Engel is wonderful, a credit to her profession. Everyone who works in this office is great!!! Thanks so much."

"I was impressed with Elliot Riverside from the valet parking to my care & your building is great."

"I am extremely pleased w/*Dr. Razvi and his staff. I feel cared for & a priority which I didn't feel at my other doctor. "

"my experience was excellent saw a new doctor and I love her she took her time and explained everything at a level that I UNDERSTOOD. all the nurses and technicians and so on were wonderful and caring. I wouldn't go anywhere else. I love the Elliot hospital in Manchester love it."

"Dr Nasrin is an excellent doctor. She recently switched offices and the was not a hesitation in my mind whether I would follow her to the new office. She is by far the best doctor our family has ever had."

"All my experiences with the Elliot (both regular and emergency) have been extremely satisfactory. I was always treated as if I were the only patient in the hospital. All my needs were met with courtesy and kindness. When asked, I always recommend the Elliot Hospital to my family and friends. We are fortunate to have such a quality of health care in both Londonderry and Manchester."

"Dr. Sole is an angel that fell out of Heaven specifically for the medically & surgically ready. She is professional, sympathetic & thoughtful with patients being her regular one agenda at time of visit. She's a "true angel" always respectful which should be expected of ALL physicians."

"Dr. Chopra is a fantastic doctor and I could not be happier with the care I receive from her. I trust her implicitly."

"Dr. Corrigan treats his patients with the ultimate care both physically and emotionally. As a psychotherapist myself, his level of overall patient welfare is beyond what I have experienced."

"I had an absolutely great experience at your office. Everyone was extremely helpful and pleasant. Kim Brady was excellent! She explained everything about my knee clearly and in way I was able to completely understand. She was gentle and thorough about everything!"

"Dr. Dave is the best doctor I've ever had. She is so nice, thorough, concerned and made me feel confident that I chose her for my new primary care doctor."

"Dr. Klunk is the best. He's such a nice person and seems to genuinely care about my child’s health."

"Everyone is great at *Dr. Thomas’ office including Dr. Thomas! I have nothing but praise for them all."

"Dr. Wise is extremely knowledgeable and caring. She always explains everything, listens and answers all questions. She is very approachable and always available."

"The staff at Dr. Kehas's office is always available to listen in person - on the phone - always have a nurse call at home if I call from home - dr. makes referrals if necessary!"

Outpatient Oncology:

"The service and care I received from doctors, nurse, and caregivers was wonderful. When people ask me I give the Elliot Cancer Center my highest rating."

"The staff - from reception to techs, nursing, MD (I saw 2 different MD's) & even the massage therapist were all kind, compassionate, professional & very caring of my needs. Excellent experience! Happy I choose Elliot in Londonderry."

"The 1st time I met Dr. Singh I broke down crying b/c the realization that I had cancer really hit me. I had gotten two opinions from oncologists that were almost polar opposites. Dr. Singh put it in a good perspective for me something like "the stage of cancer they have lumped you into is a spectrum & you are on the better side of the spectrum. He is such an amazing radiation oncologist."

"I felt like they were all there to help me through this journey with as much care and compassion as they could muster. This is a fantastic facility with amazing employees."

"Coming here rates far beyond what I could have expected AFTER cancelling out of another hospital. IT WAS DIVINE INTERVENTION! The hospital, doctors, and staff are the greatest. Friendly, warm, caring, and are right there 100 degree to do ALL they can for you. Dr. Brian Knab is the best (with no hesitations) doctor I have EVER had through my entire lifetime. Extremely caring to listen AND hear all of the patients cares and concerns and decide what treatment is best for your special case. I have the greatest respect for him. I'm sure he is like this with every patient and deserves a gold star, the doctor of the year award and whatever else that could be bestowed upon him. Yet he looks for so little - only to keep doing his work because he loves what he does! For whatever years I have left to be on this earth I will ALWAYS be grateful to him. #1. 10 of 10. "

"From the ease of the parking to entering the facility, to the end of my radiation treatment - the whole experience was remarkably pleasant, efficient & exemplary. Dr. Knab, nurses & secretaries were wonderful. Treatment was all about ME. Amazing!"

Geriatric Psych Unit:

"I feel that my husband received the best care ever at Elliot."

"Our family was very happy with all of the experience."

"All staff very good."

"Best care ever. Thank you."

"They were always there."

"Excellent staff."

Urgent Care:

"I have choices regarding Urgent Care needs in Manchester. This is my second visit to your facility. I was impressed the first time and continue to feel it would be my first choice for Urgent Care needs. I would definitely recommend based on my experience."

"I was very impressed with the employees and care given. each person entered the room letting me know who they were and what they were about to do. when leaving, they let me know what to expect next."

"Most pleasant experience in an urgent care facilities!! I would go but if I needed to!! personal was very friendly!! thank you for great service excellent place to go!!!!"

"I think all of you working there are doing a great job. I am happy I can go there. Nice people work there. Doctors are so nice. Nurses are too. All workers are nice I met so far."

"Dr Fier,
Upon reflection, I was probably very close to a very bad heart attack with my blockages, and never knew it. Just wanted to thank you and you team for saving my life the other day!!"

"I'd like to share with you my great experience with Zach Lane from your rehabilitation department at River's Edge because his expertise and dedication has had such a positive impact for me. Throughout my visits, Zach always made me feel empowered during a time of uncertainty. He taught me that I could have control over my body and my symptoms, even when the doctors weren't sure what was causing them. His constant commitment to helping me understand more about the pain I was experiencing, and how the exercises would help, made the entire experience less intimidating. Overall, it was clear that he was invested in my progress and cared about my outcome.

We have many choices when selecting where to go for physical therapy. I chose River's Edge based on convenience. I am so thankful I did, because in return I received treatment that has truly made a difference in my daily life. This week is exactly one month since my last physical therapy appointment with Zach. I am symptom free and feeling better than I have in years. I am truly grateful that Zach was my physical therapist and am thankful to the Elliot for such a great experience!"

"I want to preface this by saying, Dr. Steckowych and I live in the same community. One year ago, November 30th, I brought my daughter, Megan, to the er. He was the attending that day. He looked at Megan and said, "General, you don't look like yourself, what's going on?" My daughter believes she is a super hero, General Big X. She has Down Syndrome and can't identify or report on what is wrong, or she couldn't at the time... this year has given her much practice.

Just knowing that the person who was looking at my child, knew she didn't look right - saved her life. Living in a community where you know the people who ultimately care for you and your loved ones is huge.

I don't know if another attending could have seen the things that Dr. S did that day.. don't know if they would have looked the same way. But very calmly with that funny little tilt to his lips that almost looks like he is smiling every minute - he kept us all calm and had Megan checked into the "Elliot Hotel".

He told me that he thought there was an issue with her heart and that he wanted the head of cardiology to take a look. In the morning that all happened and we were shipped to Brigham & Womans Hospital where she has been treated for Congestive Heart Failure since.

Honestly I was shocked. I knew that something was wrong. We went to her primary, Dr. Thomas and he was the first person, bless his heart too, that said it could be her heart and he sent us for some tests that same morning... I had been watching her struggle with sleep and be tired all the time. I didn't notice how puffy she was, but that first night in the hospital when Dr. Steckowych connected with cardiology and the cardiologist ordered a lasix and Megan lost 4 pounds over night was the start of me seeing a different picture.

Sometimes you can be too close I guess. All I know is that my sweet girl WOULD have died that night if I had not taken her to Elliot, and I believe if Dr. Steckowych had not been attending... Fate.

We just celebrated her 1st anniversary. We are working daily with all these new changes to diet and lifestyle etc. She is happy and still has no idea she is so sick. But I'll be forever grateful to Dr. Steckowych for being instrumental in giving us this year together.

Thanks Lee with all I have."

"Dr. Fier and his staff were incredible to me and my partner, John. John did not feel well prior to the procedure, had a seizure and passed out. The staff took great care of both of us. They took care of John and made sure that he got to the ER and got the care that he needed. They also took care of me and made sure that I was okay and that I was updated on what was going on with John. Because of the wonderful care that the staff provided, John and I are both okay today."

"I brought my husband to the Urgent Care on a Sunday! From the moment we walked through the door, we were both impressed with the prompt check in with a pleasant secretary. The care that my husband received was amazing! He needed blood drawn and IV fluids. The doctors were able to answer all our questions and put us at ease. They gave appropriate care and did not run all kinds of unnecessary tests or x-rays that other facilities have done in the past. I felt safe having Urgent Care Londonderry care for my husband. THANK YOU!!! "

"We just left the hospital after our daughter had an MRI and we are in awe of the exceptional care we received while being there. Our interactions with all of the staff in different areas of the hospital were nothing less than professional, had a great bedside manner, well trained, and provided us with all of the information we needed and giving us opportunity to ask questions if we had them. We were extremely impressed with the relationships between co-workers as well, which paired with how well we were treated solidifies my certainty that what we saw was EXACTLY what a great hospital is all about. In fact, we were so impressed that we felt the need to immediately notify you of your success and our satisfaction with the care you provide. Thank you!"

"Hello to all that read this, I am a patient of Elliot, and have been for the past 16 years. During this time period I've had the same PCP, Dr Gus Emmick. I would love for you to give him some kodo's. The staff at Elliot Primary care at Riverside has taken care of me exceptionally. I'm a hard patient to take care of. Dr Gus as we know him has gotten me through Stomach problems, appendix problems and now COPD which I've had for a long time, the others just came while dealing with the COPD. Dr Gus and all his staff deserve credit for being caring and are listeners to all your concerns. Dr Gus came to my wife's serviced when she passed away. I love this man to death and would give a 100 on a scale of 1 to 10.

Thank you also goes out the the Elliot staff that back him up. I can name names but you would be reading forever. Thank you for what you do for me and my family, yes he takes care of us all and also what you do for our community. Again Thank You."

"Thanks to Dr. Brauer, Lisa RN, Jeff RN, Sarah RN, all other RNs and Colleen, unit secretary and all other staff - nutrition, respiratory, pharmacy, nurse's aides in ICU this week for saving my sisters life. The staff was excellent. She is still in ICU as of Easter 2016 but improving quickly. I really am so thankful. I can't tell you how much I appreciate all you did for her. As an RN I can tell you, from my viewpoint, they were topnotch."

"I underwent Weight loss surgery with Dr. Gould at the Elliot Hospital. I am compelled to write this email in reference to my care and stay at your hospital. As a nurse myself I was overly impressed with the attentive, supportive, and friendly care I was given by the nurses of the post op unit I was on. I don't know of last names, but Jen, Kim, and Katie & Kelsi. These girls were readily available, never made me feel like I was a bother, and were honestly like my cheerleaders. Every interaction was positive. They felt like friends. Being around such professional, supportive women was inspiring. This was my first time having surgery and my anxiety was quickly relieved knowing I was in such good hands. I can't say enough about the excellent staff you have employed. In an era where "customer service is dead," your team made me feel like I was the only patient in the unit. These four women obviously care deeply about what they do and who they work for. I will continue to spread my good words of the Elliot to those who ask about my experience. Thank you again and please acknowledge the staff for their EXCELLENT job."

"Dear Elliot Hospital, I was going through my usual Facebook Feed today and a certain picture hit me right in the heart, an associate of yours was standing next to a World War 2 veteran, with a paper attached to his back explaining he was a WW2 veteran, they also sang around the unit to honor him because he couldn't be at a parade today. To do something like that on a probably already busy day let's us know that veterans of his status aren't being forgotten about. Being a veteran myself made it that much better knowing that people out there still care. Thank you Elliot Hospital!"

"My grandchildren were born here 2 days ago. I have never seen in my life such an Hospital with such caring staff. Each staff member was nicer than the other. They are really Angels."

Endoscopy - "The staff were friendly and upbeat! I am very pleased with the services provided by Elliot Hospital. Keep up the GREAT JOB!"

"I wanted to tell you what a fantastic experience I had with John Seidner at Urgent Care in Londonderry. He mended my son’s chin with such expertise (which was a take-2 attempt). He was quick and precise and had a good demeanor. Kudos to Dr. Seidner. It makes a difference having ED trained docs working in your Urgent Care centers. Great experience!"

"One area where it really worked beautifully here is maternity. From the second I checked in … made a world of difference."

"At the Elliot lab…bingo, first time around…the guy was great."

"Good coordination between my primary care physician and…any where I need to go in the hospital. The were very timely in getting the results back to my primary care physician."

"We have been more than happy here. More than happy in more than one case."

"My doctor is highly automated…that is extremely impressive."

"From my experiences I have been pretty well satisfied with all the services. I don’t know what they could do to improve in fact."