Elliot VNA Earns 5-Star CMS Rating for Family Caregiver Experience for the Second Consecutive Year

We are proud to share that Elliot VNA has once again earned a 5-star rating, the highest possible recognition from the Centers for Medicare & Medicaid Services (CMS), for Overall Quality Star Ratings in Family Caregiver Experience. 

This marks the second consecutive year Elliot VNA has received this distinction, reflecting the exceptional care, compassion, and support our team provides to patients and families each day. The Family Caregiver Survey measures caregivers' experiences with communication, emotional support, care coordination, and overall satisfaction. Achieving a 5-star rating for two years in a row demonstrates the lasting impact our hospice team has during some of life's most meaningful moments. 

"Our nurses, aides, social workers, chaplains, and hospice care teams provide far more than clinical care. They offer comfort, guidance, dignity, and compassion to patients and families when they need it most," said Catherine Frasco, Vice President, Home and Community Services at Elliot Health System. "To be recognized with a 5-star rating for the second consecutive year is a testament to the commitment and dedication our team brings to every patient and family we serve." 

Elliot VNA serves 33 communities throughout New Hampshire, providing hospice care in the comfort of patients' homes, assisted living communities, nursing facilities, and other care settings. Through personalized support, expert symptom management, and meaningful connections, our team helps patients live with dignity and comfort while supporting their loved ones every step of the way. 

We are honored by the trust families place in us and grateful for the dedication of our VNA team members who make this recognition possible. Congratulations to everyone whose compassion and commitment continue to set the standard for exceptional hospice care. 

Learn more about Elliot VNA at ElliotVNA.org.