Billing, Payments & Insurance

Billing, Payments & Insurance

The Elliot is dedicated to ensuring patients understand the hospital's billing and insurance policies and financial assistance options.

Below you can find information about our billing, estimates, and insurance policies for patient hospital stays, procedures, or doctor's appointments as well as our financial assistance options.

Billing & Payments

You can now view statements, pay bills, and set up payment plans through MyChart. It’s easy to sign up for an account or sign into your existing account! Visit For help with a MyChart account, call 888-243-7153.

If you prefer to speak to someone about your bill or a family members bill, please call 603-338-6913. Representatives are available Monday through Friday, 8:00am - 7:00 pm.

Your Rights and Protections Against Surprise Medical Bills

When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing.

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. You may have additional costs or have to pay the entire bill if you see a provider or visit a health care facility that isn't in your health plan's network.

Read more about Your Rights and Protections Against Surprise Medical Bills

Sus derechos y protecciones contra facturas médicas sorpresivas

Financial Programs

Thank you for choosing Elliot Hospital to meet your healthcare needs. It is a privilege to be of service to you.

Elliot is proud of its long history of providing healthcare services to all members of our community and of helping those who are in need. Elliot is committed to the continued availability of financial assistance programs designed to relieve the financial burden of healthcare services for those who need it the most. Our financial assistance programs help people with financial hardship afford quality medical care and prescription drugs. If you feel you may qualify or have any questions about financial assistance that may be available to you, please contact an Elliot patient care representative at 603-663-7235 or visit our Patient Financial Services office in the main lobby of the hospital.

Elliot Hospital extends discounted healthcare to those who may not be able to access or afford insurance, either individually or through their employ

The Charitable Care Program ensures that all individuals are able to receive medically necessary care at Elliot Hospital, regardless of their ability to pay. The program provides relief from financial liability to Elliot Hospital if the patient’s income falls below 250% of the Federal Poverty Guidelines and meets asset guidelines. Patients must complete an application to be qualified for assistance.

A "Catastrophic Relief Pool" is available to provide substantial financial assistance to patients who experience costly and extended episodes of care at the hospital due to serious sickness or injury. The policy provides relief to patients who have undergone a catastrophic financial event.

*Elliot Hospital reserves the right to amend the policies and procedures set forth on this page in its sole and absolute discretion. The existence of these policies and procedures do not create any legal right for the benefit of any person. In short, while Elliot remains committed to helping those in need, it must reserve its right to adapt its policies and procedures as circumstances warrant. Elliot Hospital Patient Financial Services will make ultimate decisions regarding the application of these policies and procedures.


Learn what you need to know before scheduling an appointment or hospital visit.

Elliot Health System provides patients with the below list of the most up-to-date accepted health insurance plans. Be sure to contact your insurance company directly with questions about your coverage.

Plan Name Elliot Hospital Elliot Physician Network Elliot Professional Services Elliot Behavioral Health Elliot 1-Day Surgery Center VNA Home Health & Hospice HME
ACS Comp IQ X            
Aetna X X X X X X X
Ambetter X X X X X X X
American Progressive/Today’s Options X            
AmeriHealth Caritas X X X X X X  
Anthem Blue Cross and Blue Shield X X X X X X X
Anthem Medicare Advantage X X X X X X X
Beacon Health Strategies X     X      
Care Centrix/Gentiva           X  
Champ VA X X X X X X X
Choicecare Network - Humana X X X X X X  
Cigna X X X X X X X
Coventry Healthcare X X X X X X  
Fallon Community Health Plan X X X X X X  
First Health Network X X X X X X X
Great West Health Care X X X X X X X
Harvard Pilgrim X X X X X X X
Harvard United Choice X X X X X X  
Humana Medicare Advantage X X X X X X X
Humana Military (aka Tricare) X X X X X X X
Martins Point X X X X X X X
Martins Point Generation Medicare Advantage X X X X X X X
Mass General Brigham Health Plan (Formerly Always Health Plan) X X X X X X  
Mass General Brigham Medicare Advantage X X X X X X  
Medicare X X X X X X X
Medicare Commonwealth Care Alliance X X X X X X  
NH Healthy Families X X X X X X X
NH Healthy Families Granite Advantage X X X X X X X
NH Medicaid X X X X X X X
Private Healthcare Systems (PHCS) X X X X X X X
Teamsters Behavioral Health X     X      
Tricare East (aka Humana Military) X X X X X X X
Tricare West X X X X X X  
Tufts Health Plan X X X X X X X
Tufts Health Plan Medicare              
Unicare X X X X X X X
United Behavioral Health X     X      
United Healthcare X X X X X X  
VA CCN Optum X X X X X X  
Wellsense X X X X X X  
Wellsense Granite Advantage X X X X X X  
Wellsense Advantage Medicare X X X X X X  

Frequently Asked Questions

Please call 603-663-2524 to speak with one of our representatives about your bill.

Please call your insurance company. They can explain your medical bill to you. Depending on your health insurance plan, you may have to pay a deductible, co-pay, or co-insurance amount for some services and not for others.

No, please call us immediately. Don’t wait to ask us a question about your bill.

Please contact your health insurance company to ensure we are participating providers within your health plan.

You can visit to learn more about the Marketplace or to sign up for health insurance. Our staff can help you apply for health insurance through the Marketplace. Please call 603-663-7235 if you need assistance applying through the Marketplace.

Contact Us

To speak with an Elliot patient care representative about your bill, please call or click below to submit an online inquiry.