Emergency Care

Emergency Care

Important Parking and Traffic Changes:

  • Access the Elliot ED entrance via Auburn Street.
  • There is a covered drop-off area at the new ED entrance.
  • Overflow parking for the ED is located on Auburn Street.

There is No Time for Doubt

Our experienced team of board-certified emergency physicians, advanced practice providers and Trauma & Critical Care specialists are relentlessly dedicated to providing innovative, life-saving care every day. For generations, Elliot Hospital’s Emergency Department has been a trusted member of the community providing emergency care for 55,000 residents in our community every year.

Our trauma team is readily available 24/7 to manage and treat traumatic needs of any child or adult in the community by board-certified or board-eligible trauma and critical care surgeons. Embedded within the department is a Pediatric Emergency Department staffed by board-certified pediatric emergency medicine physicians, an Acute Psychiatric Unit with dedicated psychiatric nursing, and a Rapid Triage & Treatment Area caring for those less emergent patients, minimizing their length of stay.

Our providers work collaboratively with in-house staff consisting of radiologists, hospitalists, critical care physicians, and a multidisciplinary team of both medical and surgical specialists to provide the utmost level of care allowing us the ability to adapt to future innovations as emergency medicine evolves.

Highlights of The Elliot Emergency Department

  • Level II Trauma Center with onsite trauma team 24 hours a day.
  • Includes New Hampshire's only Pediatric Emergency Department.
  • All new state-of-the-art facility that opened in 2023.
  • Diagnostic radiology services, including X-ray, CT scanning, MRI, and ultrasonography.
  • Specialized support services including social services, nutrition, pastoral care, rehabilitation therapy, integrative medicine, access to tertiary care facilities for intensive care, such as burns or extensive injuries trauma, and certified trauma nurses.

What to Expect When You Visit the ER

When a patient arrives at the Emergency Department within the Trauma Center, either staff members will meet the ambulance service or greet the patient and ask the reason for the visit. Walk-in and emergency patients’ status is determined by a nurse specially trained for making such evaluations. This process is called triage.

If the triage nurse determines it is necessary for a patient to be treated immediately, he or she will be brought directly into an examination room. Otherwise, the nurse will complete the assessment and the patient will return to the waiting room until the next examination room is available. Once in an exam room a patient will be seen by a registration clerk to confirm or add information into the computerized record. Questions for first-time registrants will include information about their primary care physician, employer, and health insurance.

Please note: Professionals in the Emergency Department provide care for patients experiencing all kinds of illness and injury – some of which are truly life threatening. Thankfully, many are not. It is important that the most sick and severely injured patients be cared for first. Patients, their friends and family should always bear this in mind.

Medical Consent
Under most conditions other than a life-threatening emergency, Trauma Center and Emergency Department personnel are unable to treat a patient without documented consent. The consent of a parent or legal guardian is required for children under 18 years of age, except under certain limited conditions, as defined by law.

The patient will be brought to an appropriate treatment area as soon as one is available. Patients arriving by ambulance or who have otherwise been determined to require care on an emergency basis, will be treated first.

We understand that patients may sometimes feel their wait seems long, but be assured that they have not been forgotten and will receive care as soon as possible. Patients, or friends and family accompanying them, should ask for an update, as needed, from the staff at the triage desk.

When a patient enters the treatment room, the nurse will continue evaluating the illness or injury by asking further questions, checking physical condition and beginning the test process, such as X-rays and blood tests. Then, one of our emergency physicians or nurse practitioners/physician assistants will examine the patient. Although some of their questions may seem similar to the nursing evaluation, it is important for the physician or ACP directing care to develop his/her own impression of an illness or injury. Following the exam, additional tests or treatments may be ordered.

Although we do not like to keep patients waiting, sometimes it is unavoidable. Tests may need to be conducted, processed and evaluated. Often the physician may need to speak with the patient's primary care doctor or a specialist, in order to coordinate an appropriate course of treatment.

To ensure all patients' privacy and anonymity, we ask that patients and their visitors remain in their treatment rooms. Patient care is most important to us and we appreciate the patience and understanding of everyone waiting for direct attention.

Experience Care Like Never Before

We believe in the power of advanced technology and the expertise of our board-certified emergency doctors. Our commitment to excellence drives us to invest in the latest advancements in medical technology. From advanced imaging systems to state-of-the-art diagnostic equipment, we ensure that our healthcare professionals have access to the most advanced tools available.

Together, our cutting-edge technology and experienced doctors work seamlessly to deliver precise and efficient care. This combination allows us to provide you with the best possible outcomes and a heightened level of confidence during your time of need.

We learned a lot from the COVID pandemic, and we incorporated those learnings into our new Emergency Department. To help ensure patient safety and infection control, and as part of our commitment to providing the highest level of care, we have incorporated negative pressure rooms into our emergency facility.

Our negative pressure rooms are specially designed to create a controlled environment that helps prevent the spread of airborne contaminants and infectious diseases. These rooms play a critical role in isolating patients with contagious conditions, protecting healthcare providers, visitors, and other patients from potential exposure.

We strive to provide you with an environment where you can feel secure and at ease, even during the most challenging times. That's why we have created private patient rooms that prioritize your comfort and well-being. Our thoughtfully designed spaces incorporate serene colors and maximize natural light to create a more calming atmosphere. Within these private rooms, you'll receive personalized attention from our dedicated medical team, allowing you to focus solely on your recovery.

Discover what sets the Elliot Emergency Department apart and how the
redesigned emergency department enhances the patient experience.

Dr. Matthew Dayno highlights our emergency facility's latest addition: negative pressure patient rooms. Discover how we prioritize infection control to ensure a safer environment.

Join us as our Clinical Nurse Manager, Nicole Filson, RN, introduces our incredible team of healthcare professionals and shares how the redesigned emergency department enhances the patient experience.

Our trauma bays were designed to provide outstanding critical care in crisis situations. Join Dr. Rajan Gupta as he explains the cutting-edge technology and streamlined design for rapid lifesaving interventions.

Director of Emergency Services, John Leary, RN, highlights the patient-centered design, exciting improvements, and the collaborative new layout that make our emergency department truly unique.


The Elliot Hospital's Emergency Department providers are a team of highly trained, and experienced professionals who are dedicated to providing compassionate, life-saving care to patients.