MyChart Logo MGH
Elliot Health System is a non-profit organization serving your healthcare needs since 1890.

Patients & Visitors

COVID-19 Visitor Policy:

Updated August 12, 2021

Two adult household members or caregivers may visit in ALL locations with the exception of the following:

No visitation:

  • COVID positive, rule-out, or quarantine patients
  • Emergency Department or Urgent Care unless patient needs help with mobility or communication (one visitor in this instance) or a minor (parents/guardian allowed)

*Please note that the two adult household members or caregivers is intended to be the same people for the entire hospitalization. All visitors will be screened and will have to wear a mask the entire time they are in the building; they need to go straight to the patient’s room.

Ambulatory Practices
In order to reduce transmission risk of COVID-19 in our ambulatory practices (Elliot Primary and Specialty Care), we have instituted safety measures including:

  • Practices will provide safe check-in instruction, and specific directions regarding companion limitations prior to scheduled visits.
  • Masks are required for all patients, and anyone accompanying patients, at all locations.
  • The waiting rooms have been re-designed to accommodate social distancing.
  • All patients and their companions will have their temperature checked upon arrival, and a modified check-in process will occur.

Elliot Hospital, our priority is to provide quality care and a healing environment for all our patients. Family members and care partners as identified by you, our patient, are welcome during your stay with us. We understand that your family members and care partners provide support, comfort, and important information throughout your hospital stay. We also recognize your identified family and care partners as essential members of the health care team, helping to ensure quality and safety. Our Family Presence and Visitation Guidelines are designed to assure all our patients with a care environment supportive of patient healing.

Family members, partners in care, and visitors are encouraged to visit during day and early evening hours to promote patient healing and rest. *Any one visiting after 8:00PM will be asked to show a photo ID to Security when checking in.

Patients, Family, Partners in Care and Visitors are expected to:

  • Treat and communicate respectfully with all members of the care team, other patients, families, and visitors.
  • Wash hands to help reduce the spread of germs.
  • Respect the privacy of other patients and families
  • Participate in the plan of care and to ask questions to promote understanding.
  • Support a quiet and healing environment by speaking softly, minimizing noise and disruptions.

Visitation Guidelines:

  1. To help patients recover and not overly tire patients, visits should be brief, quiet and pleasant.
  2. Children visitors must be supervised by a responsible adult, other than the patient, at all times.
  3. Special considerations that determine the amount of time family and visitors spend with patients may include:
    1. Clinical and emotional needs of the patient. Having family or visitors present must not put the patient at risk or bring the patient harm.
    2. Family member’s or visitor’s inability to meet hospital infection control policies.
    3. The need to maintain a sterile environment during bedside procedures.
    4. Visitor limitations as requested by the patient.
    5. Space limitations in patient rooms.
    6. Patient, family, visitor or employee safety issues.
  4. When appropriate, a member of the clinical care team may also discuss the risk of caregiver fatigue with family and partners in care.

Note: There may be unique and extenuating circumstances that require compassionate exceptions or reasonable restrictions to these guidelines. The health care team, using professional judgment and in collaboration with the patient or the patient’s designated representative, will consider the unique family circumstances and patient needs when applying these guidelines.

Elliot Hospital is a “latex free” hospital. In consideration of all our patients, guests and staff, only Mylar balloons are permitted.

Back to Top

Visitor Accommodations

A list of hotels, motels and restaurants is available at the information desk in the lobby, and the Social Work and Case Management Department.

Elliot offers Valet Parking for visitors and outpatients, weekdays 8:00 a.m. to 4:00 p.m. There is no charge for this service, however tips are appreciated. In addition, the hospital has an adjacent parking garage, also free of charge.

Back to Top

Patient Compliments & Feedback

If you are concerned with any aspect of the care and/or service you receive during your stay at Elliot Hospital, or have ideas for improvement, please bring them to the attention of a hospital employee or the director of the department in which you are receiving care. During evening, early morning and weekend hours, please ask to speak with the Charge Nurse or Clinical Nursing Supervisor. If, after doing so, you are still not completely satisfied with the level of care or service that you receive, or if you have concerns after being discharged, please call the Patient Relations Coordinator at 663-2666 or 800-922-4999 between the hours of 8 a.m. and 4:30 p.m. weekdays. This number may also be used to notify us of your satisfaction with services and care you have received. We share both compliments and complaints with the appropriate staff in order for us to better serve you and others in the future. Shortly after you leave the hospital, you may receive a patient satisfaction survey either by email or in the mail. We encourage you to complete the survey with your feedback regarding your care and overall experience. This is a very important tool as we continually strive for ways of improving patient care at Elliot Hospital.

Back to Top

Patient Condition Reports

Patient confidentiality is of the utmost importance to your healthcare team at Elliot Hospital. With this is mind, you will be asked upon admission to identify who your nurse may speak to regarding your care and progress. Individuals not identified by you who ask for a patient update will be directed to contact you or your family members. Occasionally some of our patients are noted persons, which means they are considered newsworthy because of their office, occupation, general fame, or notoriety. We also care for patients that are considered publicly reportable. Publicly reportable patients are those involved in reportable incidents where the hospital is legally required to report appropriate information to public authorities. Some examples are patients involved in automobile accidents, fires, or shootings.