Community Benefits Reporting

Community Benefits Reporting

Collaborating to make an impact on the health of our community

Investing in the health of our community.

Each year, The Elliot invests in programs, organizations and community resources that align with the community’s significant health needs, identified through the Community Health Needs Assessment (CHNA) conducted in a partnership with the city of Manchester Department of Public Health . This assessment helps identify where focus is needed to make a positive impact. As an anchor institution in our community, we serve as our community’s first choice to give and receive care as well as a collaborator and convener in building programs and partnerships to ensure we address leading causes of health, safety and well-being challenges that face the Greater Manchester region.  We are dedicated to actionable engagement in finding solutions that advance health and well-being.  We are honored to be a trusted community partner.  

Some examples are our areas of focus are:

We have supported many youth programs, including NH Hunger Solutions and the Boys and Girls Club to provide healthy meals for kids in our community.   We are also addressing food insecurity needs for patients in our cancer center who are in need.  Our cancer center dietitians coordinate services and we have stocked a food pantry with nutritious snacks and meals aimed at keeping our patients healthy.

We have worked to build multiple education and training programs to help build and support a diverse workforce.  These include English for Speakers of another Language (ESL) classes and specialized training courses for many that want to enter the healthcare field.  We also work with area high schools for career exploration opportunities.  

We recognize the need to support literacy and reading proficiency and are partnering with the Manchester school District to find ways to make a positive impact, including providing books and volunteer efforts to help with classroom readings.   

Pediatric window falls are one of the leading causes of traumatic injury of children.  We are working with area agencies to provide awareness and intervention tactics to prevent avoidable harm.  We are also working with community partners to provide injury prevention initiatives for older adults to prevent falls in the home environment.    

The mental well being of our community remains a top focus.  We provide many programs and services through our behavioral health service line, and also partner with many others to provide advocacy, expertise and support for those who are in need. 

We know that health is a fundamental human right. Health equity is achieved when everyone can attain their full potential for health and well-being. We are actively engaging in data analytics, community collaborations and health screenings to gather information and address concerns in our communities.  We are learning, we are celebrating diversity and we are promoting and cultivating a culturally rich workforce that is honored to care for our diverse communities.  

See our Community Benefit Reports

Together with public health organizations, town leadership, schools, and community organizations, we complete Community Health Needs Assessments every three years to determine the health needs of the communities we serve.

Read it now

Elliot Health System has created a Community Health Improvement Plan (CHIP) that will guide our work in addressing critical Social Determinants of Health needs in our community. This plan guides our work in addressing health needs across many clinical departments at The Elliot as well as our work with community partners within Greater Manchester. For questions related to this Plan, please contact Kelli Rafferty at 603-663-3091.

Read it now

We provide a summary of accomplishments to the New Hampshire Attorney General, Director of Charitable Trusts.

Read our 2023 Community Benefits Report

For more information, or to comment on our community needs assessment, plans for the future or past accomplishments, call 603-663-3091.

Greater Manchester Community Needs Assessment – 2019-2021

 Elliot Health System Community Needs Implementation Strategies 2019

Community Benefits Reports

2022 Community Impact

$7.1 million

program and partnership support

for local non-profit organizations, and community building activities

$201 million

subsidized care

ensuring compassionate care to all who need our services


free education and support programs

disease management, exercise, nutrition, bereavement, new programs and services

50+ community

partnerships and sponsorships

to stay connected with our community

A Safer Community

  • We provide car seats, gun locks, and Narcan overdose prevention kits to families receiving care in our Maternity and Emergency Departments.  The Elliot continues to be a host partner and location for many community events including National Drug Take Back Day with the Manchester Police Department, DEA, and Makin’ It Happen.

Partnering for Better Health

  • Elliot Health System provides financial support to local Federally Qualified Health Centers and other non-profit organizations in the community. 

Making an Impact

  •  We partner with community organizations like  Wellness On Wheels, a health and wellness fair which brought over 35 community agencies and non-profits together in underserved neighborhoods.   
  • We are one of the largest sites for American Red Cross community blood drives.


The Community Benefits Law went into effect in New Hampshire in 2000, and refers to healthcare charitable trusts' activities that are intended to address community health needs, which may include (but are not limited to) charity care; financial or in-kind support of public health programs; allocation of funds, property, services or other resources that contribute to community healthcare needs; donation of funds, property, services or other resources which promote or support a healthier community; health education and prevention activities, or services to a vulnerable population.; support of medical research and education; training of healthcare practitioner, etc.  The law mandates that all healthcare charitable trusts with fund balances exceeding $100,000 must develop a needs assessment, a community plan, a summary of accomplishments and submit a report to the Attorney General, Director of Charitable Trusts.


For questions about Elliot Health System's Community Benefits initiatives, please contact us.