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Here at The Elliot, we welcome feedback from patients, their families, and visitors. Your opinions about our programs, people, and services are important to us.
Welcome to The Elliot
Our mission is to inspire wellness, heal our patients, and serve with compassion in every interaction. We are committed to delivering safe, high-quality, equitable, and compassionate experiences for our patients and their families.
Office of Patient Experience
At The Elliot, the Office of Patient Experience works with staff and leadership throughout The Elliot and across SolutionHealth to facilitate efforts to enhance our patients’ and their families’ experience with our care teams. We collaborate to elevate and celebrate efforts around patient experience and staff engagement to ensure we are true to our values –- our “Elliot Essentials” —throughout our work.
Elliot Essentials:
The goal of Elliot Health System is to foster a work environment of mutual respect and service excellence. To that end, all individuals are committed to adhering to a set of Elliot Essentials to support a collaborative, patient-focused culture.
- I Care,
- I Serve,
- and I Inspire.
These Elliot Essentials are built on the Health System’s mission statement –- healing patients, inspiring wellness, and serving with compassion. It is the foundation by which all staff members work and collaborate to provide great patient care.
Our team focuses on collaborating through connections with patients and community members; supporting by sharing your stories and care experiences to better our abilities; sharing data to drive better decisions and understanding of our community’s diversity; deepening patient and family partnerships by engaging with our Patient and Family Advisory Council; and always listening to the voice of our patient.
We are listening
There are many ways in which we listen to the voices of those we serve. Ongoing surveys following patient visits to the hospital and with primary care and specialty care providers are one important mechanism. We use several survey tools to gather feedback from our patients, including the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for inpatient care along with other non-biased, third-party vendors and traditional rounding programs.
It is important to provide us with suggestions for how we could improve experiences for you and your family. If you receive a survey, please take a few minutes to let us know how we are doing.
Patient Relations
Our goal is to provide you with the best care possible. Our team works hard every day to make a great impact on the lives of the people we meet and care for. While it is our goal to resolve any concerns you may have during your visit, we know sometimes you have questions or want to speak with someone about your care. Our Patient Relations team manages concerns and grievances in a supportive manner. Once concerns are shared, they are thoroughly reviewed.
The goal of the Patient Relations Program is to ensure that Elliot Health System is responsive to the needs and concerns of our patients and community. All feedback is used for continuous evaluation to enhance safety and quality of care.
If you have a concern regarding the safety or quality of care given to our patients, please feel free to contact us at any time through our Patient Relations/Safety line at 603-663-2666; the DNV Healthcare at 866-496-9647; or the New Hampshire Department of Health and Human Services at 800-852-3345.
Staff and Provider Compliments
Of course, we love to hear about great care experiences you may have as well. Our Patient Relations team is also happy to receive compliments and kudos as well and will share them with the care team that cared for you!