Elliot VirtualER

Elliot VirtualER

Current hours: Monday - Friday: 10AM-6PM

You can book a virtual appointment through the SolutionHealth MyChart app - click the link below to get started!

If this is a life-threatening medical emergency, please call 911. 

Start online. Not in the waiting room. 

When urgent medical needs arise, we understand that it can be confusing on where you should go. Our innovative Virtual ER service connects you to Elliot Emergency Physicians who can diagnose you virtually or seamlessly transition you to the most appropriate location for your care.

Can I use Elliot VirtualER for something small like a UTI or sore throat? Yes!

Make Elliot Virtual ER your first stop when seeking urgent medical care.  The Elliot’s Virtual ER gives you access to the team of board-certified emergency doctors at Elliot Hospital from your mobile device, tablet, or computer.   Whether you suspect something like a UTI, gastrointestinal illness, or flu or something more serious, like a fracture, minor burn, or skin infection, our doctors will assess your needs virtually, and if no in-person care is needed, they can care for you right then and there and get you on your way – getting you back to your day quicker – and for the cost of an office visit.  If, after evaluation, your medical concern requires in-person care, they will seamlessly transition you to Elliot Urgent Care or The Elliot’s Emergency Department as necessary, with no charge for the virtual visit.  This team can also get you started with any diagnostic testing you might need as part of your care, further maximizing your time.    

Your health and well-being are our topmost priority.

With our Virtual ER Service, you're getting the highest quality continuous care. At Elliot, this means from the moment you connect with us virtually, through potential visits to our ER or urgent care facilities, and any subsequent care or follow-ups, you receive timely, coordinated, and comprehensive support. With Elliot Virtual ER, you're assured of a healthcare journey that seamlessly addresses your evolving health needs, minimizing disruptions and maximizing your health outcomes.

*Must be physically in the state of NH at time of visit.

Consistent Quality of Care

Connect with the same highly skilled emergency certified physicians you would see if you physically visited the ER at Elliot Hospital.

Real-time Virtual Treatment

Understandably, not all emergencies are life-threatening. Some of these concerns can be efficiently addressed via our virtual platform, offering a blend of safety, convenience, and peace of mind.

Flexibility with Urgent Care Referrals

In the event your situation requires in-person attention but isn't life-threatening, we'll seamlessly direct you to one of our Urgent Care facilities. This ensures you receive timely care without the extended wait times typically associated with ER visits.

Seamless Transition to Physical Care

In cases where virtual care isn't enough, patients can be expedited to our ER. Our team will already be briefed on your condition, ensuring a smoother, faster, and more informed treatment process.

Frequently Asked Questions

With VirtualER, patients can make a same-day video appointment with a board-certified Elliot emergency medicine doctor that can be completed using their phone, tablet, or computer. The doctor will evaluate, diagnose, treat or triage care. 

Schedule a same-day appointment through SolutionHealth MyChart. Visit MyChart.SolutionHealth.org or use the MyChart app on a mobile device. While scheduling, you will be asked to provide information about your health concerns and provide consent for treatment prior to meeting with a physician. 

A VirtualER physician will see you if you are having COVID-19 or flu-like symptoms to assess your condition and can send you to one of the Elliot outpatient labs to get a Flu, COVID-19, and RSV test. The physician or nurse clinical care coordinator with follow-up with you for your results and treatment.  

Patients who are located in New Hampshire are eligible for a VirtualER visit. VirtualER visits are for patients with issues that require prompt attention but do not pose an immediate threat to their health or life. In the case of a life-threatening condition, dial 911. 

All insurance plans are accepted for VirtualER visits. A specialist copay may be charged for the virtual visit, depending on your insurance plan benefits. If your care is referred to the Emergency Department or Urgent Care, the copay for virtual care will be waived. If you are treated virtually, the cost will be less than a visit to the Emergency Department and similar in cost to visiting an outpatient specialist. Please contact your insurance company for more details related to the cost of a virtual visit. 

This service can be used with any device that has an internet connection and a functioning camera, such as smartphones, laptops, desktop computers with webcam, and tablets. Try to be located in a well-lit and private space for your virtual visit. 

Please contact your wireless provider for details on data rates. 

Yes, medications may be prescribed if your emergency medicine physician decides this is an appropriate treatment for your care. Please note that prescriptions for controlled substances such as pain medication or psychiatric medication are not available at VirtualER visit. 

You will meet on screen with an Elliot emergency medicine physician. They will review the information you provided when scheduling your appointment and ask follow-up questions to evaluate your symptoms and discuss next steps for treatment. Your visit will last approximately 15 minutes. 

The outcomes of your visit are based on your condition and treatment plan. You might be prescribed medication for pick up at your preferred pharmacy. You might need a lab test or imaging study. You might be referred to the Emergency Department or Urgent Care, or your care might be completed during a single virtual visit. If you are referred to the Emergency Department or Urgent Care, your medical information will be shared with staff at the facility to ensure seamless care. 

Yes. Elliot Health System protects patient information and confidentiality subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) regulations. Patient consent is obtained for VirtualER and prior to sharing any patient-identifiable information to a third-party. For more information on Elliot Health System’s commitment to protecting patient privacy, please refer to our website. Please join your VirtualER visit in a private space. 

Elliot Health System patients may use SolutionHealth MyChart to manage their health care information, schedule and manage appointments, view and pay bills, and much more. Treatment and medical information are securely shared through MyChart with Elliot Health System practices and hospital departments to ensure continuity of care. 

This service should NOT be used for:

  • Abnormal behavior, confusion, intoxication
  • Inability to walk, unexplained extremity numbness or weakness
  • Controlled substances or psychiatric medication prescriptions
  • Respiratory distress, difficulty breathing
  • Severe chest pain
  • Slurred speech or other stroke-like symptoms
  • Vision loss
  • Genitalia: we cannot examine via telehealth
  • Life-threatening bleeding
  • Pregnancy-related concerns for patients in their 2nd or 3rd trimester


If this is a life-threatening medical emergency, please call 911. 

Unsure of where you should go? 

When accidents or illnesses occur, knowing where to seek care is crucial. We know that waiting for care for yourself or a loved one can be extremely difficult. The guide below can help patients to determine the level of care that is needed. Still unsure?

Book a Virtual Appointment

Emergency Department

Emergency Department

Go to the Elliot Hospital Emergency Department for serious, life or limb threatening conditions.

  • Chest pain
  • Abdominal pain
  • Multiple injuries
  • Headaches
  • Pregnancy
  • Dizziness
  • Stroke symptoms
  • Shortness of breath/difficulty breathing
  • Mental health emergency/suicidal thoughts
  • Confusion/mental
  • status evaluation
  • Pneumonia
  • Major burns
  • Uncontrolled bleeding
  • Fever in infant < 2 months

Elliot Hospital ED
Available 24/7 at One Elliot Way in Manchester, NH. Staffed by Board Certified Emergency Physicians and Pediatric Emergency Physicians.

Urgent Care

Urgent Care

Go to Elliot Urgent Care for things that need treatment soon but your primary care provider is not available. 

  • Common cold or flu
  • Sinus or ear infection
  • Cough
  • Sore throat
  • Urinary tract infection
  • Skin rash
  • Poison ivy
  • Nausea, vomiting, diarrhea
  • Broken bones
  • Sprains and strains
  • Cuts and lacerations
  • Minor burns
  • Minor eye injuries
  • Splinters
  • Sports injuries
  • Tetanus vaccinations

Elliot Urgent Care
Open daily in Manchester, Bedford and Londonderry and staffed by Board Certified Emergency Physicians.

Primary Care

Primary Care

Call or see your Elliot Health System primary care provider for your regular medical problems or medical needs.

  • Chronic health conditions
  • Common cold or flu
  • Cough
  • Sore throat
  • Sinus or ear infection
  • Urinary tract infection
  • Headaches and muscle pains
  • Stomach pains
  • Nausea
  • Diarrhea or constipation
  • Minor scrapes or bruises
  • Sprains and strains

Need a PCP?
Call SolutionHealth Provider Match to find one who is right for you at (833) 920-7473.